Validity
Tours is valid for travel from November 2008 – 31 March 2010. All prices are inclusive of GST 12.5%.
Travel Insurance
Travel Insurance is not included with our packages. We strongly recommend that passengers have their own insurance to cover them against illness, injury, loss/damage to personal belongings and not being able to travel on the confirmed departure date.
Luggage and belongings
A vehicle has limited space so please limit luggage to one backpack, bag or case per person. In addition we suggest a daypack for cameras, valuables, raincoats and items you will need to access throughout the day. Adventure Tours NZ cannot under any circumstances take any responsibility for any personal effects. We recommend you bring sturdy shoes, waterproof clothing, sunscreen, a water bottle and torch.
Liability
Whilst we make every effort to safeguard our clients, we cannot be held responsible for personal injury or sickness to any customer or damage or loss of property while they are utilizing the services of Adventure Tours NZ. We also take no responsibility for any act of neglect by any company whose services are used as part of your trip including but not limited to activity and accommodation providers.
Children
Children under 7 years of age are not suitable to travel with Adventure Tours NZ. Children 7- 12 years may travel if accompanied with an adult and may receive a discount on some trips. Prices available on application. Travellers under 13 - 16 must be accompanied by an adult or guardian and are subject to the full adult fare.
Itinerary Disclaimer
Our itineraries are correct at the time of printing. Occasionally our itineraries change as we make improvements in our product based on customer research, or there are changes in the offerings from operators we use. If we are unable to utilize a product, service or activity detailed in our itinerary, a suitable alternative will be offered where possible.
Doubtful Sound
This overnight cruise operates through the months September to April inclusive. Outside these months this trip is substituted with an overnight cruise on Milford Sound. If for any reason the Doubtful sound trip is not available through circumstances beyond our control you will be advised at the time of booking and offered either a Doubtful sound day trip or Milford Sound overnight trip as an alternative.
Conditions of Travel
Adventure Tours NZ reserves the right to alter the route or itinerary of any of its tours and arrange alternative carriers to those advertised if necessary. No refunds will be given in these circumstances or in the event of any delay, curtailment or alteration of a trip resulting from any cause including severe weather conditions or mechanical failure. A minimum number of passengers are required to operate each tour. It may therefore be necessary to cancel a scheduled departure and to offer an alternative or full refund for that tour. Adventure Tours can’t guarantee pick up or drop off times and are not liable for passenger failure to connect with other services or any costs associated in such delays. Components of our trip are weather dependant and we cannot be held liable if they are not available on the day of travel.
Behavior
Adventure Tours is not a common carrier and therefore can refuse to carry a person whose behavior is detrimental to the enjoyment of the group. By traveling with Adventure Tours, you agree to accept the authority of the guide and accept their decisions. Our staffs are entitled to a safe working environment and our passengers to a great holiday. Any threats to safety, being physical or verbal, or inappropriate behavior may result in removal from the trip. If a guide requires a passenger to leave the trip no refunds will be given and that passenger will be responsible for their own travel costs from that point.
Cancellation policy
Adventure Tours NZ will charge the following fees in the event of booking cancellations:
48 hours – 30 days 25% of fare
24 hours – 48 hours 50% of fare
Within 24 hours of departure 100% of fare
Cancellations should be made with your original booking agent who may charge an additional fee.
Do I need to reconfirm my tour?
Yes, please reconfirm your trip by calling our Auckland office on 09 925 0910 up to 4pm the day prior to departure. This will allow us to confirm your pickup and pass on any important information relating to your trip.
How fit do I have to be?
Our tours are active so a reasonable amount of fitness is required. We undertake walks throughout the day of 2-3 hours. We offer optional hikes of up to 17kms or 8 hours. If you enjoy hiking, swimming in natural areas and getting out in the natural environment then this is for you. If you have any concerns regarding your suitability for any of our tours, please discuss this with our reservations staff before booking.
What is included in our trips?
Transport with a driver/guide as outlined in your trip map. Meals as stipulated on your selected itinerary B = Breakfast, L = Lunch and D = Dinner. Accommodation at each overnight stop. None of our trips include accommodation in the final overnight destination. Activities as highlighted in our itineraries. The ferry between the North and South Island is included on applicable tours.
Additional Fees
There are additional options and activities that may be offered to you throughout your trip.
Fuel Surcharge
We reserve the right to impose a fuel surcharge should the fuel price increase following pricing/brochure release. This will be at a maximum of $20 per person per tour and payable on tour dispatch.
Disputes
Should you wish to raise any issues with your trip – please in the first instance advice your driver/guide of your concern. If your issue is not resolved, please write to our Auckland office as soon as reasonably possible, and within 28 days to enable us to research your concern. We will not consider claims made after 28 days. Please supply a postal address if you are emailing us so we can provide a written response. All Adventure Tours New Zealand trips are operated under license by Stray Ltd.
